Curated refers to the selection process where products are chosen based on quality, uniqueness, and alignment with the platform’s standards, ensuring only the best items are showcased.
The artists are independent creators who manage their own online stores on the platform. They create, stock, and ship their handmade products directly to customers.
No, all orders are paid for at the time of checkout through our platform. This policy ensures a seamless transaction process and helps protect both buyers and sellers.
No, shipping is paid for at the time of checkout through our platform. This policy ensures a seamless transaction process and helps protect both buyers and sellers.
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We partner with G.A.P Akis Express to ensure reliable and efficient shipping for all orders.
Ready-to-ship items will be dispatched by the artist within 2 business days.
Custom-made or made-to-order items will be shipped once completed, following the estimated timeframe provided by the artist.
Shipping fees are processed through our platform. During checkout, you can select the preferred branch of Akis Express you wish to pick up your order from. Ensure you choose the most convenient branch for collection.
Returns & Cancellations
We accept returns and exchanges within 14 days of receiving your order if the product is faulty, damaged, or not as advertised on the platform.
To initiate a return, products must be sent back to the artist via G.A.P Akis Express. Please ensure the item is in its original condition.
Non-Returnable Items
Certain items are non-cancelable and non-refundable, such as custom or commissioned products tailored to your specifications (i.e., personalized items that cannot be resold).
To avoid disappointment, please confirm if an item is cancelable or non-cancelable before placing your order.
Our policies are aligned with consumer protection laws to ensure fairness.
Gift Cards
Looking for the Perfect Gift?
Not sure what to buy for that special someone? Our Gift Cards are the perfect solution! Let your loved one choose exactly what they want from our marketplace, offering a wide variety of unique and handmade items.
How to Purchase a Gift Card
Simply reach out to us in one of two ways:
Contact Form: Fill out the form on our Contact Us page, and we’ll get back to you promptly.
Email: Send us a request at handmadeincy@gmail.com, and we’ll assist you in purchasing the perfect Gift Card.
Bulk Orders & Corporate Gifts
As our marketplace is for handmade products and not mass produced, for any bulk orders or corporate gifts, you must make a request directly to the Artist to see if they are able to fulfill your order in the time period required.
